Terms & Conditions

Last updated: 11 October 2026

Welcome to Gowsia Hotel & Restaurant. By accessing our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. About Us

Gowsia Hotel & Restaurant provides food and restaurant services in Bangladesh. Through our website, customers may browse our menu and place food orders, subject to availability and service coverage.

2. Orders and Acceptance

All orders are subject to confirmation and availability.
Please provide accurate contact details and delivery information.
We may contact you to confirm your order or clarify details.
We reserve the right to decline or cancel an order if an item is unavailable, information is incorrect, or a genuine operational issue occurs.

3. Menu and Prices

Menu items, descriptions, photographs, and prices are provided for customer information.
Food presentation may vary slightly from photographs.
Prices are displayed in Bangladeshi Taka (BDT), unless stated otherwise.
Delivery charges and other applicable fees will be communicated before order completion.
We may update our menu and prices when necessary.

4. Payment

Available payment methods will be displayed during checkout or communicated by our staff. Customers must pay the amount confirmed for their order. Online payments, where available, are subject to the relevant payment provider’s terms.

5. Delivery and Collection

Delivery is available only in areas served by Gowsia Hotel & Restaurant.
Estimated delivery times are not guaranteed and may vary due to traffic, weather, demand, or other circumstances.
Customers must provide a correct delivery address and reachable phone number.
Customers collecting orders from the restaurant should follow the collection instructions provided.

6. Cancellation, Refunds and Complaints

If you need to cancel or change an order, contact us as soon as possible. Once food preparation or dispatch has begun, cancellation may not be possible.

If your order is incorrect, incomplete, damaged, or otherwise unsatisfactory, please contact us promptly with your order details. We will review the issue and determine an appropriate resolution, which may include a replacement or refund where applicable.

Nothing in these terms removes any consumer rights available under applicable Bangladesh law.

7. Food Allergies and Special Requests

Please inform us of any food allergies or dietary requirements before placing your order. Customers should contact the restaurant to confirm whether a particular dish contains, or may have come into contact with, specific allergens.

We cannot guarantee that all dishes are free from every allergen.

8. Customer Responsibilities

Customers agree to use this website lawfully, provide accurate information, and avoid fraudulent orders or misuse of our services.

9. Website Content

Website text, photographs, branding, and other materials may not be copied or used commercially without permission, except where permitted by law.

10. Privacy

We use customer information to process orders, communicate with customers, provide services, and meet applicable legal obligations. Please read our Privacy Policy for further details about how personal information is handled.

11. Changes to These Terms

We may update these Terms & Conditions when our services or business requirements change. The latest version will be published on this page with its updated date.

12. Applicable Law

These Terms & Conditions are governed by the applicable laws of Bangladesh.

13. Contact Us

For questions about these terms, orders, cancellations, or complaints, please contact Gowsia Hotel & Restaurant through the contact details published on our website.